Our process
How Matching Works
We are a matching service between tenants and verified Nairobi property owners and their appointed representatives. We are not an estate agent, we do not manage property, and we never take money from tenants. Here is exactly what happens from your first message to your keys.
1. Tell us the brief
Five questions, budget, apartment size, preferred areas, who it is for, and when you move. Ninety seconds on a phone. No account, no email verification, no spam.
2. We check real availability
We match your brief against verified owner and representative stock and then actually call them to confirm the unit is still free on your dates. Published listings go stale fast in Nairobi; a phone call does not.
3. Direct introduction on WhatsApp
You get the owner or representative's name and number, the true monthly figure including service charge, and what is included. From that point you are talking to the owner, not to us.
4. You view, agree and pay the owner or representative
Viewings are always free. You negotiate terms and sign directly with the owner or their legally appointed representative, and you pay them directly by M-Pesa or bank transfer. We never hold your deposit or your rent.
Why there is no fee for you
In Nairobi it is normal to be asked for a month's rent as agent commission, and common to be asked for a "viewing fee" of a few thousand shillings just to see an empty unit. Both are avoidable. Owners and representatives with vacant furnished stock are highly motivated to fill it, every empty month costs them far more than an introduction does, so the ownership side is where any commercial arrangement belongs, never the tenant side.
That is also why we can be blunt with you about a unit. We are not paid per lease signed by you, so nothing improves for us if you take a place that does not fit.
What we verify before we introduce anyone
Verified before we introduce anyone
The 7-point check, in short
Owners pass all seven. Appointed representatives pass the same seven, and must additionally show a signed management mandate, letter of authority or power of attorney alongside the owner’s ID or company registration.
- Check 01. Representative ID & authority
- Check 02. Ownership or legal authority
- Check 03. Photo verification
- Check 04. Price validation
- Check 05. Physical inspection
- Check 06. Tenant references
- Check 07. Re-verified every 90 days
01. Representative ID & Authority verified
02. Proof of ownership OR legal authority
03. Photo verification
04. Price validation
05. Physical inspection
06. Tenant references
07. Re-verification every 90 days
Checked in person · re-checked every 90 days
Read the full 7-point verification process.
The line we do not cross
We are NOT an estate agent
We are a matching service. We connect you directly with verified property owners and their appointed representatives. You deal with them, you view with them, and you pay them. We never hold your money, we never sign your lease, and we never manage or let property on anyone's behalf. We earn from owners and their representatives, not from tenants. No tenant fees. Ever.
This positioning is deliberate: under Kenya's Estate Agents Act (Cap 533), a pure introduction and matching service is not an estate agency practice. If anyone contacts you claiming to hold keys or take a deposit on our behalf, that is not us, report it to us immediately.
Many premium properties in Nairobi are managed by appointed representatives or property managers. We verify their legal mandate to lease the property. However, our rule remains absolute: NO tenant fees. If an appointed representative attempts to charge you a viewing fee, a matching fee, or a tenant commission for a lead generated through our platform, report them to us immediately and they will be permanently removed from our index.
Frequently asked questions
How fast do you come back?
Usually within a couple of hours during Nairobi working hours, and the same day otherwise. If nothing in our verified stock fits your brief we tell you that instead of sending near-misses.
Do I have to use the wizard?
No. WhatsApp us directly with your budget, area and dates and we will work from that.
Do you charge owners and representatives?
Our commercial arrangements are with owners and their appointed representatives, never tenants. That never changes the rent you are quoted, we check quoted prices against published market bands as part of verification.
Can you help with the lease or the deposit?
We can tell you what is standard in Nairobi, typically one to two months' deposit, one month upfront, and a written lease naming the owner. But we are not lawyers and we never hold your money. Both stay strictly between you and the owner or their appointed representative.
What if an owner or representative asks me for a viewing fee?
Refuse, and tell us. Anyone who charges to show an empty unit is removed from our index immediately.
Start with the five questions
Ninety seconds now, a shortlist of real, checked apartments on WhatsApp shortly after.